Refund policy

🔄 Return & Refund Policy — Luxe Jewels Co.

Returns We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in the same condition received.

Defective Items — Full Refund If your item arrives defective, you are eligible for a full refund. Email luxejewelsco26@gmail.com within 48 hours with your order number and photos of the defect.

Non‑Returnable Items

  • Earrings (for hygiene reasons)

  • Custom or personalized items

  • Final‑sale items

Refunds Approved refunds are issued to the original payment method within 5–7 business days. Shipping fees are non‑refundable unless the item was defective or incorrect.

Exchanges We do not offer direct exchanges. Please return your item for a refund and place a new order.

Return Shipping Customers are responsible for return shipping costs unless the item was defective or incorrect.

How to Start a Return Email luxejewelsco26@gmail.com with your order number and reason for return.